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Conditions commerciales


These General Terms and Conditions for Online Bookings lay base to rules that will be applicable to all relations between system operator and an accommodation seeker regarding bookings of accommodation made through the system.


The bookings online are executed in real time. Immediately after selecting of a hotel, the booking is transferred to the selected hotel and the customer receives a confirmation of the booking with its booking number. This confirmation is displayed on screen and it is printable, while sent to an e-mail address of your choice. The customer shall immediately check the information on the confirmation of the booking. If the customer wants to correct or change data, he or she can do it through System. This mediation of accommodation is free of charge.

Please print the booking confirmation for hotel presenting purpose.

Prices and payments

The system automatically selects the lowest, current price, which is available for the selected date in the offer of system, i.e. from Internet, last-minute, or seasonal prices. All prices are valid only for online bookings made through, and cannot be claimed at the hotel reception without them being made prior to that through the system. Any adjustment to other currencies has only information value and follows the exchange rate of the current date. The price also includes VAT and all other local taxes.

The way of payment, by credit card or by bank Transfer can be chosen by the costumer. If you choose to make a bank transfer you will receive an invoice from Arcadira for Total amount of services ordered. The Arcadira booking number MUST be used as a reference and copy of transaction MUST be sent by E-mail or fax as a proof. Only after the deposit has been paid and presented to your hotel, the voucher will be issued.

Bank payments are made as follows

2 weeks prior to the arrival date.

If you make a payment by credit card, Arcadira will charge you credit card approximately 14 days before arrival. We will charge in Euros if you use a Eurocard / Mastercard or Visa, if you use an American Express credit card we are obliged to charge you in Czech Crowns due to American Express local contract legislation. Arcadira will in this case use the official Czech National Bank rate on the day the transaction actually takes place.

Bank transfer

  • Company name: PRAGAP Tour, s.r.o.
  • Bank: CITIBANK a.s.
  • IBAN: CZ77 2600 0000 0089 0010 7010

Cancellation conditions

3 days prior to arrival up to 12o’clock free of charge
2 - 0 or no show will be assessed a one night room rate
Groups (15 persons ad more)
21 days prior to arrival up to 12 o’clock – free of charge.
14 - 21 days prior to arrival - penalty is 30% of total price
7 - 13 days prior to arrival – penalty is 50% of total price
6 - 3 days prior to arrival – penalty is 80% of total price
2 - 0 or no show – penalty is 100 % of total price

The reimbursement will be made to the account which was charged on a written demand.


© 2008-2024 Pragap Tour, s r.o. (Arcadira) | Tous droits réservés | Conditions commerciales | Created by Jaroslav Salivar